Frequently Asked Questions

Clear details on how we protect your living space with non-toxic care and professional tools.

What products do you use?

Do I need to supply equipment?

Are your cleaners insured and vetted?

We use 100% plant-based, non-toxic, and biodegradable cleaning formulas that remain entirely safe for children, pets, and allergy-sensitive environments.

No. Our dedicated professionals arrive fully equipped with high-filtration HEPA vacuums, organic microfibre cloths, and specialized eco-friendly supplies.

Yes. Every team member undergoes thorough background checks, reference verifications, and comprehensive training in eco-friendly home maintenance.

Booking & Peace of Mind

Simple answers about managing appointments, home entry, and our service quality guarantee.

Can I reschedule or cancel?

What if I am not satisfied?

Do I need to stay home?

You can adjust or cancel your scheduled appointment with no added charge up to 24 hours before your confirmed cleaning window.

We offer a 100% satisfaction guarantee. If any specific area falls short of our standards, contact us within 24 hours for a prompt re-clean.

Not at all. Many of our clients provide secure lockbox codes or leave keys with concierge. We lock up carefully once finished.

Have a specific question?

Our dedicated customer care team is here to assist with custom estate quotes, commercial requirements, or tailor-made service schedules.